Experts in Spine, Knee, Shoulder,
Elbow and Joint Care
Official and Exclusive Physiotherapy / Medical providers to the England Beach Football Team.
Awarded 5 STARS for Clinical Excellence & Academic Research.
Our employees are regularly tested for COVID-19. Helping us keep you safe.
Anatomie Physiotherapy Complaints Procedure
Anatomie Physiotherapy is committed to providing excellence in every aspect of its primary care provision. However, we accept that despite our best efforts, there may be an occasion when our standards fail to meet your approval. To deal with these circumstances we have a robust complaints procedure that should be followed.
We consider it to be of great importance to receive both positive and negative feedback from our customers and patients. We welcome any feedback on the service we provide. You have our assurance that all complaints will be dealt with confidentially, sensitively and in a timely manner.
If you are unhappy with any aspect of the treatment or service that you have received from Anatomie Physiotherapy, you are entitled to make a complaint, have it considered and receive a timely response.
A complaint can be made by a patient or person affected or likely to be affected by the actions or decisions of Anatomie Physiotherapy. Someone acting on behalf of the patient or person, with his or her consent, can also make a complaint.
Any complaints should be received within 6 months of the event(s) concerned, or within 6 months of becoming aware that you have something to complain about.
The first stage of this complaints procedure is ‘Local Resolution’. Your complaint should be made in the first instance to the Anatomie physiotherapist providing the service or the Manager at the locality. Local resolution aims to resolve complaints quickly and as close to the source of the complaint as possible, using the most appropriate means, for example the use of conciliation. Following this, if your complaint still remains unresolved this can be esculated further by contacting;
386-388 Kenton Road
Harrow HA3 9DP
Tel: 020 8907 7666